| Summary: | Referrer satisfaction is an often-neglected outcome measure in mental health services, and can inform service improvements. We examined referrer satisfaction with a national and specialist OCD and Related Disorders clinic for young people. An online satisfaction questionnaire, comprising 19 closed and one open-ended question, was sent to 155 referrers. Satisfaction was high overall. However, higher levels of satisfaction were noted with respect to treatment plans as compared to treatment outcome. Referrers also made recommendations for service improvements, such as increased communication during treatment, recommendations for after-care, managing co-morbidity, and improving patient engagement. Referrer satisfaction may be improved by addressing these aspects of the service, which are outlined and were fed back to the clinic staff.
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