Service delivery network strategy for Arrowhead Credit Union

Based on research into the area of financial service delivery it has become obvious that convenience and simplicity are the keys to success in the future as far as delivering financial services to consumers. This thesis discusses how this convenience and simplicity will be accomplished. It also cove...

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Bibliographic Details
Main Author: Benjamin, Anne Louise
Format: Others
Published: CSUSB ScholarWorks 2003
Subjects:
Online Access:https://scholarworks.lib.csusb.edu/etd-project/2170
https://scholarworks.lib.csusb.edu/cgi/viewcontent.cgi?article=3171&context=etd-project
Description
Summary:Based on research into the area of financial service delivery it has become obvious that convenience and simplicity are the keys to success in the future as far as delivering financial services to consumers. This thesis discusses how this convenience and simplicity will be accomplished. It also covers the changes that need to be made and the financial impact on the institutions.