Application of expert system in the telephone company.

• Other Authors: Luk, Kar-shun.
• Format: Others
• Language: English
• Published: Chinese University of Hong Kong 1992
• Subjects: AutomationHong Kong Telephone (Firm); Telephone companies > Automation; Telephone companies > China > Hong Kong > Automation; Expert systems (Computer science)
• Online Access: http://library.cuhk.edu.hk/record=b5888926; http://repository.lib.cuhk.edu.hk/en/item/cuhk-318865

by Luk Kar-shun. === Thesis (M.B.A.)--Chinese University of Hong Kong, 1992. === Includes bibliographical references (leaves 58). === ABSTRACT --- p.ii === TABLE OF CONTENTS --- p.iv === LIST OF ILLUSTRATIONS --- p.vi === ACKNOWLEDGEMENT --- p.vii === SECTIONS === Chapter 1. --- INTRODUCTION --- p.1 === Chapter 1.1 --- Company Background --- p.1 === Chapter 1.2 --- Environmental Changes --- p.2 === Chapter 1.3 --- Datapak Services --- p.3 === Chapter 1.4 --- Knowledge Based Diagnostic System --- p.4 === Chapter 1.5 --- Project Objectives --- p.5 === Chapter 1.6 --- Research Methodologies --- p.6 === Chapter 2. --- THE OPERATING ENVIRONMENT --- p.7 === Chapter 2.1 --- Organization Structure And Work Flow --- p.7 === Chapter 2.2 --- Problem Areas --- p.9 === Chapter 2.3 --- Operation Support System (OSS) --- p.9 === Chapter 3. --- DDN Diagnostic System --- p.11 === Chapter 3.1 --- Digital Data Network (DDN) --- p.11 === Chapter 3.2 --- Kappa PC --- p.13 === Chapter 3.3 --- Development Process --- p.14 === Chapter 4. --- POST IMPLEMENTATION EVALUATION --- p.17 === Chapter 4.1 --- Functionality & Performance --- p.17 === Chapter 4.2 --- User Survey --- p.18 === Chapter 4.3 --- Interpretation Of Results --- p.22 === Chapter 4.4 --- Summary --- p.23 === Chapter 5. --- AREAS FOR IMPROVEMENTS --- p.24 === Chapter 5.1 --- Development Methodology --- p.24 === Chapter 5.2 --- Relationship Between End-User And Expert System --- p.26 === Chapter 5.3 --- New System Requirements --- p.29 === Chapter 5.4 --- Human Resources --- p.29 === Chapter 6. --- SYSTEM DESIGN --- p.31 === Chapter 6.1 --- Overall System Architecture --- p.31 === Chapter 6.2 --- Change In Work Flow --- p.32 === Chapter 7. --- CONCLUSION --- p.34 === ILLUSTRATIONS --- p.36 === APPENDIX --- p.43 === BIBLIOGRAPHY --- p.58