Quality system implementation in Hong Kong industries.

• Other Authors: Wong, Tony Ton.
• Format: Others
• Language: English
• Published: Chinese University of Hong Kong 1996
• Subjects: Manufactures > Quality control; Manufactures > China > Hong Kong > Quality control; Quality assurance > Management; Quality assurance > China > Hong Kong > Management
• Online Access: http://library.cuhk.edu.hk/record=b5895619; http://repository.lib.cuhk.edu.hk/en/item/cuhk-320753

by Wong, Tony Ton. === Thesis (M.B.A.)--Chinese University of Hong Kong, 1996. === Includes bibliographical references (leaves 78-80). === Chapter CHAPTER I --- INTRODUCTION --- p.1 === Chapter CHAPTER II --- PROJECT BACKGROUND --- p.3 === BRIEF HISTORY OF QUALITY MANAGEMENT IN INDUSTRIALIZED NATIONS --- p.5 === PHILOSOPHIES OF QUALITY MANAGEMENT --- p.6 === BRIEF HISTORY OF MANUFACTURING IN HONG KONG --- p.8 === SOCIO-ECONOMIC SIGNIFICANCE OF THE MANUFACTURING SECTOR --- p.9 === TRENDS AND OPPORTUNITIES --- p.10 === HISTORICAL ACCOUNT OF QUALITY MANAGEMENT IN THE MANUFACTURING SECTOR --- p.13 === Chapter CHAPTER III --- METHODOLOGY --- p.18 === SELECTION OF SURVEY TARGETS --- p.18 === QUESTIONNAIRE DESIGN --- p.20 === COMPANY PROFILES --- p.20 === IMPLEMENTATION STAGES AND COMMON TECHNIQUES --- p.21 === ACQUISITION OF QUALITATIVE DATA --- p.22 === CONDUCTING THE SURVEY --- p.22 === Chapter CHAPTER IV --- SURVEY RESULT ANALYSIS --- p.26 === COMPANY PROFILES --- p.27 === INDUSTRY OF THE SURVEY PARTICIPANTS --- p.27 === LOCATIONS OF MANUFACTURING FACILITIES --- p.30 === PRODUCTION PROCESSES --- p.31 === EMPLOYEE SIZE --- p.32 === EDUCATION LEVELS OF EMPLOYEES --- p.34 === IMPORTANCE OF WORKER SKILL LEVELS --- p.34 === IMPORTANCE OF STANDARD PROCEDURE --- p.35 === CRITICAL EXTERNAL FACTORS --- p.36 === INTRA-COMPANY COMMUNICATION --- p.37 === QUALITY MANAGEMENT SYSTEM IMPLEMENTATION AND TECHNIQUES --- p.39 === DRIVING FORCE FOR QUALITY IMPROVEMENT --- p.39 === MANAGEMENT STYLE --- p.40 === MEDIUM TERM CORPORATE OBJECTIVES --- p.42 === HISTORY OF FORMAL QUALITY MANAGEMENT PROGRAM --- p.43 === QUALITY IMPROVEMENT METHODOLOGIES --- p.44 === APPLICATION OF SQC TECHNIQUES --- p.47 === QUALITY IMPROVEMENT TEAMS --- p.48 === TRAINING FOR QUALITY IMPROVEMENT --- p.51 === MOTIVATION TECHNIQUES --- p.53 === ACCREDITATION ON ISO´ؤ9000 SERIES STANDARD --- p.54 === MAJOR OBSTACLES TO QUALITY IMPROVEMENT --- p.56 === STAGES OF QUALITY MANAGEMENT SYSTEM IMPLEMENTATION --- p.58 === MANAGEMENT STYLE AND QUALITY OBJECTIVES --- p.60 === IMPACT OF ISO-9000 ACCREDITATION ON QUALITY PRIORITIES --- p.61 === Chapter CHAPTER V --- CONCLUSIONS AND RECOMMENDATIONS --- p.64 === CONCLUSIONS --- p.64 === RECOMMENDATIONS AND FUTURE WORK --- p.67 === FURTURE WORK --- p.67 === APPENDICES AND OTHER ATTACHMENTS --- p.69 === APPENDIX 1 - COVER LETTER DESIGN --- p.70 === APPENDIX 2 - SAMPLE SURVEY QUESTIONNAIRE --- p.71 === APPENDIX 3 - MEISTER'S TEN LESSONS ON TRAINING --- p.75 === APPENDIX 4 - HYPOTHESIS TEST ON THE DIFFERENCE BETWEEN TWO POPULATION PROPORTIONS --- p.76 === BIBLIOGRAPHY AND REFERENCES --- p.78