A study of the effect of quality and productivity improvement practices on company performance in selected China industries.

• Other Authors: Chang, Yir Lirng.
• Format: Others
• Language: English; Chinese
• Published: 1998
• Subjects: Total quality management; Total quality management > China; Industrial management; Industrial management > China; Industries; Industries > China
• Online Access: http://library.cuhk.edu.hk/record=b5889705; http://repository.lib.cuhk.edu.hk/en/item/cuhk-322306

Chang Yir Lirng. === Thesis (M.Phil.)--Chinese University of Hong Kong, 1998. === Includes bibliographical references (leaves 97-102). === Abstract also in Chinese. === ABSTRACT --- p.ii === ACKNOWLEDGEMENT --- p.iv === TABLE OF CONTENTS --- p.v === LIST OF TABLES --- p.ix === LIST OF FIGURES --- p.xi === CHAPTER === Chapter I. --- INTRODUCTION --- p.1 === Chapter II. --- LITERATURE REVIEW --- p.6 === Chapter II. 1 --- Definition of Terms --- p.6 === Chapter II. 1.1 --- Definition of Quality --- p.6 === Chapter II. 1.2 --- Definition of Total Quality Management --- p.8 === Chapter II.2 --- Long-term Quality Strategic Planning --- p.8 === Chapter II.3 --- Quality Management in China --- p.9 === Chapter II.4 --- Quality and Financial Performance --- p.11 === Chapter II.5 --- "Comparison of Quality Management Approaches of Deming, Juran, and Crosby" --- p.13 === Chapter II.5.1 --- Edward Deming's Approach --- p.13 === Chapter II.5.2 --- Joseph Juran's Approach --- p.14 === Chapter II.5.3 --- Philip Crosby's Approach --- p.15 === Chapter II.5.4 --- Comparison of Quality Management Approaches --- p.16 === Chapter II.6 --- Evaluation of Quality Management Frameworks --- p.18 === Chapter II.6.1 --- International Quality Standards --- p.18 === Chapter II.6.2 --- The Malcolm Baldrige National Quality Award --- p.20 === Chapter III. --- "RESEARCH QUESTION, CONCEPTUAL CONSTRUCT AND RESEARCH HYPOTHESIS" === Chapter III. 1 --- Research Question --- p.21 === Chapter III.2 --- Research Hypothesis --- p.22 === Chapter IV. --- RESEARCH METHODOLOGY === Chapter IV.1 --- Research Design --- p.25 === Chapter IV.2 --- Conceptual Constructs --- p.26 === Chapter VI.3 --- Questionnaire Design --- p.28 === Chapter IV.3.1 --- Identification and Selection of Measurement Items in the Questionnaire --- p.28 === Chapter IV.3.2 --- Independent Variables --- p.28 === Chapter IV.3.3 --- Dependent Variables --- p.30 === Chapter IV.3.4 --- Measurement Method --- p.31 === Chapter VI.3.4 --- Translation --- p.32 === Chapter VI.4 --- Construction of measurement items for constructs of Quality Management --- p.33 === Chapter VI.5 --- Data Collection --- p.39 === Chapter V. --- HIGHLIGHT OF FINDINGS === Chapter V.1 --- Respondent Characteristics --- p.41 === Chapter V.2 --- Company Demographics --- p.44 === Chapter V.2.1 --- Company Size --- p.44 === Chapter V.2.2 --- Employees Turnover Rate --- p.45 === Chapter V.2.3 --- Company Sales Last Year --- p.45 === Chapter V.2.4 --- Number of Years Established --- p.46 === Chapter V.2.5 --- Employees Involved in Quality Improvement Activities --- p.46 === Chapter V.2.6 --- Other Company Information --- p.46 === Chapter V.2.7 --- Customer Perception of Company Performance --- p.49 === Chapter V.3 --- Quality Performance --- p.51 === Chapter V.3.1 --- Percent of Items Defective --- p.52 === Chapter V.3.2 --- Internal Waste and Scrap(%) --- p.52 === Chapter V.3.3 --- Returns and warranty --- p.52 === Chapter V.3.4 --- Rework costs --- p.53 === Chapter V.3.5 --- Training and development expenditures --- p.53 === Chapter V.4 --- Financial Performance --- p.54 === Chapter V.4.1 --- Last year's net profit --- p.54 === Chapter V.4.2 --- Last year's return on assets(ROA) --- p.55 === Chapter V.4.3 --- Past three years' return on assets(ROA) --- p.55 === Chapter V.4.4 --- Past three years' sales growth/decline --- p.55 === Chapter V.5 --- Quality Improvement Techniques --- p.56 === Chapter V.5.1 --- Formal Approach to Quality Improvement --- p.56 === Chapter V.5.2 --- Separate Quality Department --- p.58 === Chapter V.5.3 --- ISO 9000 Certification --- p.58 === Chapter V.5.4 --- Application of Quality Improvement Techniques --- p.60 === Chapter V.5.5 --- Quality Improvement - Understand and Specify Customer Requirements --- p.64 === Chapter V.6 --- Productivity Improvement Techniques --- p.66 === Application Of Productivity Improvement Techniques --- p.71 === Chapter VI. --- STATISTICAL ANALYSIS AND DISCUSSION === Chapter VI.1 --- Analysis of Construct Reliability --- p.73 === Chapter VI.2 --- Analysis of Validity --- p.73 === Chapter VI.2.1 --- Content Validity --- p.73 === Chapter VI.2.2 --- Construct Validity --- p.74 === Chapter VI.3 --- The Regression Model --- p.75 === Chapter VI.4 --- Quality Performance --- p.76 === Chapter VI.4.1 --- Items defective --- p.79 === Chapter VI.4.2 --- Waste and damage as % of sales --- p.80 === Chapter VI.4.3 --- Returns and warranty --- p.80 === Chapter VI.4.4 --- Inspection cost --- p.81 === Chapter VI.4.5 --- Rework --- p.82 === Chapter VI.5 --- Operating Performance --- p.83 === Net profit as % of sales --- p.83 === Chapter VI.6 --- Financial Performance --- p.87 === Chapter VI.6.1 --- Last year's net profit as % of asset --- p.90 === Chapter VI.6.2 --- Sales growth in last year --- p.91 === Chapter VI.6.3 --- Sales growth in past three years --- p.91 === Chapter VII. --- CONCLUSION --- p.93 === Chapter VII.l --- Conclusion --- p.96 === Chapter VII.2 --- Limitation --- p.96 === BIBLIOGRAPHY --- p.97 === APPENDIX --- p.103