Change Management in Business: An Empirical Investigation of Practitioner Competencies

• Other Authors: Jun, Hye in (authoraut)
• Format: Others
• Language: English; English
• Published: Florida State University
• Subjects: Organizational behavior
• Online Access: http://purl.flvc.org/fsu/fd/FSU_2017SP_Jun_fsu_0071E_13710

We live in a world that requires us to adapt to change rapidly in both professional and personal settings (Lorenzi & Riley, 2000; Murthy, 2007). For many businesses, change is a way to survive in a competitive market. Businesses must react quickly in order to remain competitive and overcome challenges in a volatile environment. One way to react effectively is to engage Change Management methodology in the organization. The purpose of the study was to help strengthen and validate competencies developed by ACMP and determine which ones are most critical by collecting survey responses from Change Management practitioners. These members helped to identify the five most critical competencies that employers should actively seek among candidates and for colleges to better prepare students for the job market. The five competencies were Identify sponsors supporting and accountable for the change, Define the change, Determine why the change is required, Identify stakeholders affected by the change, and Execute, manage, and monitor implementation of change management plan. Findings revealed that four out of five top rated competencies were from the first category Evaluate change impact and organizational readiness. One explanation is that the vast majority of the top competencies found in the first category determine the likelihood of success of a project, therefore Change Management practitioners placed importance towards the first category. === A Dissertation submitted to the Department of Educational Psychology and Learning Systems in partial fulfillment of the Doctor of Philosophy. === Spring Semester 2017. === April 7, 2017. === Includes bibliographical references. === James D. Klein, Professor Directing Dissertation; Bruce Lamont, University Representative; Marcy Driscoll, Committee Member; Jim Sampson, Committee Member.