The impact of the workplace environment on the emotional and physical wellbeing of call centre agents in the Cape Metropole

The impact of the workplace environment on the emotional and physical wellbeing of call centre agents in the Cape Metropole

Thesis submitted in fulfilment of the requirements for the degree Master of Technology: Business Administration in the Faculty of Business at the Cape Peninsula University of Technology 2014 === Call centres have become an important source for organisations to provide efficient information to th...

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Bibliographic Details
Main Author: Miller, Noleen Bonita
Language:en
Published: Cape Peninsula University of Technology 2015
Subjects:
Call centre
Call centre agent
Physical work environment
Performance monitoring
Stress
Musculoskeletal disorders
Call center agents > Job stress
Call centers > Employees
Call centers > South Africa
Burn out (Psychology)
Online Access:http://hdl.handle.net/20.500.11838/1004

Internet

http://hdl.handle.net/20.500.11838/1004

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