The impact of the workplace environment on the emotional and physical wellbeing of call centre agents in the Cape Metropole
Thesis submitted in fulfilment of the requirements for the degree Master of Technology: Business Administration in the Faculty of Business at the Cape Peninsula University of Technology 2014 === Call centres have become an important source for organisations to provide efficient information to th...
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| Language: | en |
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Cape Peninsula University of Technology
2015
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| Online Access: | http://hdl.handle.net/20.500.11838/1004 |