Employee empowerment of frontline administrative staff at a University Of Technology, Western Cape Province, South Africa

Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2015. === When one refers to tertiary education in general or specific institutions, its academic functions and features are paramount. Often, there is little dialogue around those who constitute most of the workforce...

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Bibliographic Details
Main Author:	George, Tania Arlene
Other Authors:	Schutte, De Wet
Language:	en
Published:	Cape Peninsula University of Technology 2017
Subjects:	Employee empowerment Job satisfaction Employee motivation Employee retention Organizational commitment
Online Access:	http://hdl.handle.net/20.500.11838/2445

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spelling	ndltd-netd.ac.za-oai-union.ndltd.org-cput-oai-localhost-20.500.11838-24452018-05-28T05:09:51Z Employee empowerment of frontline administrative staff at a University Of Technology, Western Cape Province, South Africa George, Tania Arlene Schutte, De Wet Employee empowerment Job satisfaction Employee motivation Employee retention Organizational commitment Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2015. When one refers to tertiary education in general or specific institutions, its academic functions and features are paramount. Often, there is little dialogue around those who constitute most of the workforce, the administrative staff, and more specifically, the frontline administrators. Given that frontline administrators are ‘customer-facing’ and that their behaviour could significantly influence perceptions of the organisation, these staff members are often portrayed as ones who do not have any authority at work but merely serve a support role. Ensuring that these staff members are ‘taken care of’ is an operational way of guaranteeing that the customers (staff and stakeholders) have a pleasant experience that could positively affect the bottom line. The working lives, feelings of efficiency, job satisfaction and overall empowerment of frontline administrative staff, especially in tertiary education, have not been well documented in scholarly literature. This research project attempts to identify areas where universities of technology could take cognisance of the power that frontline administrative staff hold and also to ascertain how to improve their overall work experience. 2017-05-26T09:53:26Z 2017-05-26T09:53:26Z 2015 Thesis http://hdl.handle.net/20.500.11838/2445 en http://creativecommons.org/licenses/by-nc-sa/3.0/za/ Cape Peninsula University of Technology
collection	NDLTD
language	en
sources	NDLTD
topic	Employee empowerment Job satisfaction Employee motivation Employee retention Organizational commitment
spellingShingle	Employee empowerment Job satisfaction Employee motivation Employee retention Organizational commitment George, Tania Arlene Employee empowerment of frontline administrative staff at a University Of Technology, Western Cape Province, South Africa
description	Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2015. === When one refers to tertiary education in general or specific institutions, its academic functions and features are paramount. Often, there is little dialogue around those who constitute most of the workforce, the administrative staff, and more specifically, the frontline administrators. Given that frontline administrators are ‘customer-facing’ and that their behaviour could significantly influence perceptions of the organisation, these staff members are often portrayed as ones who do not have any authority at work but merely serve a support role. Ensuring that these staff members are ‘taken care of’ is an operational way of guaranteeing that the customers (staff and stakeholders) have a pleasant experience that could positively affect the bottom line. The working lives, feelings of efficiency, job satisfaction and overall empowerment of frontline administrative staff, especially in tertiary education, have not been well documented in scholarly literature. This research project attempts to identify areas where universities of technology could take cognisance of the power that frontline administrative staff hold and also to ascertain how to improve their overall work experience.
author2	Schutte, De Wet
author_facet	Schutte, De Wet George, Tania Arlene
author	George, Tania Arlene
author_sort	George, Tania Arlene
title	Employee empowerment of frontline administrative staff at a University Of Technology, Western Cape Province, South Africa
title_short	Employee empowerment of frontline administrative staff at a University Of Technology, Western Cape Province, South Africa
title_full	Employee empowerment of frontline administrative staff at a University Of Technology, Western Cape Province, South Africa
title_fullStr	Employee empowerment of frontline administrative staff at a University Of Technology, Western Cape Province, South Africa
title_full_unstemmed	Employee empowerment of frontline administrative staff at a University Of Technology, Western Cape Province, South Africa
title_sort	employee empowerment of frontline administrative staff at a university of technology, western cape province, south africa
publisher	Cape Peninsula University of Technology
publishDate	2017
url	http://hdl.handle.net/20.500.11838/2445
work_keys_str_mv	AT georgetaniaarlene employeeempowermentoffrontlineadministrativestaffatauniversityoftechnologywesterncapeprovincesouthafrica
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Employee empowerment of frontline administrative staff at a University Of Technology, Western Cape Province, South Africa

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