The impact of quality governance on information technology service delivery
(MTech (Quality (Engineering))--Cape Peninsula University of Technology, 2010 === Computacenter SA (CCSA), serves as focus of this study. One ofCCSA's clients is Unipart and therefore will be used as the example to mitigate the research problem, serving to demonstrate how Service Levels are s...
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| Language: | en |
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Cape Peninsula University of Technology
2018
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| Online Access: | http://hdl.handle.net/20.500.11838/2605 |