| Summary: | Published Article === The complexity, uniqueness and importance of performance management systems provide the milieu for the author's demonstration that staff performance remains at the heart of an institution. However, the trick is whether institutions have developed the skill of unleashing this potential. This requires a comprehensive approach, which stresses the merits of improving individual and institutional performance. This article explores one institution's perspective, experiences and challenges that were discovered during the Cinderella case study of a Further Education and Training College in South Africa. One of the distinctive features of a performance management system is that it can become a crucial quality assurance tool to ensure results.
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