Usability challenges of upgrading a word processor user interface

• Main Authors: Moeti, L., De Wet, L., Beelders, T.
• Other Authors: Central University of Technology, Free State, Bloemfontein
• Format: Others
• Language: en_US
• Published: Journal for New Generation Sciences, Vol 8, Issue 3: Central University of Technology, Free State, Bloemfontein 2015
• Subjects: Human-Computer Interaction (HCI); Usability; Eye tracker; Word processor; Microsoft Word
• Online Access: http://hdl.handle.net/11462/572

Published Article === This study evaluated the difficulty, in terms of usability, of upgrading from one version of a word processor user interface (Microsoft Word 2003) to another (2007). Laboratory-based usability testing involving 23 participants, who had never used Microsoft Word 2007 before, was conducted. All participants used the two versions in a repeated-measures experimental design. A Tobii 1750 Eye Tracker was used for screen recordings during testing. Participants were also required to fill in user satisfaction questionnaires. Results from the usability test showed that, in terms of usability, migrating from an original interface to a completely changed user interface is not easy.