| Summary: | The Minister for Public Service and Administration Geraldine Fraser-Moleketi,
made a request to government departments to move towards improved
productivity, an improved scale of service delivery and the kind of quality service
where citizens can say that public servants across the board, are performing to the
best of their ability. The Government has put in place policies such as
Performance Management and Developmental System (PMDS) as a gesture of its
commitment and seriousness about effecting a better life for all through a business
like approach to public service, Unfortunately some governments departments
fail to enforce the policy accordingly.
This paper is intended to examine the implementation of PMDS within the
Department of Education in the North West. A qualitative research was
conducted in the Corporate Center (Head Office) of the department. The data was
collected from three managers and four staff members, two of whom are union
representatives. The correspondence on PMDS and the researcher's observations
were also used in this study.
The investigation conducted revealed that performance management is not a
priority in the department as it is done on an ad ho basis. There are also no
specific people appointed to enforce the policy and those supervisors who do not
feel like implementing the tool do so.
This has a negative impact on the service delivery. There is a need for the
department to make performance management a priority so as to improve
productivity and service delivery. === M.Admin. (Industrial Relations) North-West University, Mafikeng Campus, 2005
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