The effect of performance management in retail bank branches and how this affects the service delivery in Gauteng / Susan Erasmus
The aim of this study was to evaluate if there was a connection between performance management and customers service within retail branches in Gauteng. In the service industry service is the key component of retaining customers and gives the competitive edge over their rivals. A thorough literature...
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| Language: | en |
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North-West University
2013
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| Online Access: | http://hdl.handle.net/10394/8692 |