The call centre labour process : a study of work and workers’ experiences at Joburg Connect, South Africa

The call centre labour process : a study of work and workers’ experiences at Joburg Connect, South Africa

This thesis is an investigation of the call centre labour process focusing on both the way work is organised and experienced by the operators and the management of employee relations inside a local government workplace – The City of Johannesburg (COJ) Call Centre. The City of Johannesburg is used to...

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Bibliographic Details
Main Author: Magoqwana, Babalwa Mirianda
Format: Others
Language:English
Published: Rhodes University 2015
Subjects:
Johannesburg (South Africa) > Joburg Connect
Call center agents > South Africa > Johannesburg > Case studies
Work environment > South Africa > Johannesburg > Case studies
Customer services > South Africa > Johannesburg > Case studies
Personnel management > South Africa > Johannesburg > Case studies
Employee morale > South Africa > Johannesburg > Case studies
Employees > Attitudes > Case studies
Municipal services > South Africa > Johannesburg > Case studies
South Africa > Economic conditions > 1991-
South Africa > Politics and government > 1994-
South Africa > Social conditions > 1994-
Online Access:http://hdl.handle.net/10962/d1018569

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