How job demands and resources predict burnout, engagement and intention to quit in call centres
Thesis (MCom)--Stellenbosch University, 2015 === ENGLISH ABSTRACT : The industrial psychology literature related to call centres highlights the negative aspects of call centre work environments and the resultant adverse impact on workers’ well-being. Call centres have been labelled the “coal mines o...
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Format: | Others |
Language: | en_ZA |
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Stellenbosch : Stellenbosch University
2015
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Online Access: | http://hdl.handle.net/10019.1/98070 |