How job demands and resources predict burnout, engagement and intention to quit in call centres
Thesis (MCom)--Stellenbosch University, 2015 === ENGLISH ABSTRACT : The industrial psychology literature related to call centres highlights the negative aspects of call centre work environments and the resultant adverse impact on workers’ well-being. Call centres have been labelled the “coal mines o...
Main Author: | Langenhoven, Anja |
---|---|
Other Authors: | Boonzaier, Michèle |
Format: | Others |
Language: | en_ZA |
Published: |
Stellenbosch : Stellenbosch University
2015
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Subjects: | |
Online Access: | http://hdl.handle.net/10019.1/98070 |
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