| Summary: | Thesis (MTech. degree in Information Networks)--Tshwane University of Technology, 2007. === The purpose of this study is to determine how long South African users are
willing to wait before they become frustrated with a website(s) and or
webpage(s) and take their business elsewhere. Furthermore it determines
what the consequences of wait on users are. A sample of twenty South
African participants were required to complete four different web tasks (the
tasks were all related to finding a website, navigating a round a website,
registering a user on a website, finding and transacting products to purchase)
at one of four different download delays (two second, five second, eight
second, and ten second delays). Usability measures of effectiveness,
efficiency, and satisfaction were used to evaluate the point at which
participants believed the delay was negatively affecting their interaction with
the website. This research found that a two second delay was acceptable to
participants across all four tasks. A five second delay was acceptable on
some tasks. The eight second delay was, in most tasks, the most disrupting
on user performance (more so than a ten second delay).
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