Stress, wellness and subordinate service roles in female cabin attendants
Bibliography: pages 201-214. === Stressful aspects of work and non-work life were investigated amongst 101 female cabin attendants (CAs) who had worked at the South African Airways on either internal or external crew for a minimum of three years. A particular focus was on the subordinate service rol...
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ndltd-netd.ac.za-oai-union.ndltd.org-uct-oai-localhost-11427-158702020-10-06T05:11:37Z Stress, wellness and subordinate service roles in female cabin attendants Tilley, Gail Strümpfer, D J W Job stress Flight attendants Industrial and Organizational Psychology Bibliography: pages 201-214. Stressful aspects of work and non-work life were investigated amongst 101 female cabin attendants (CAs) who had worked at the South African Airways on either internal or external crew for a minimum of three years. A particular focus was on the subordinate service role of CAs. The research design consisted of different complementary phases. Firstly, extensive interviews were conducted with supervisors and co-ordinators, in order to gain background information on the organization and on the work of a CA. Secondly, semi-structured interviews of about 30 to 60 minutes duration were conducted with CAs while they were on stand-by duty. Thirdly, after the interview each one was asked to complete a self-report questionnaire which contained scales, to be returned at a later stage. 2015-12-20T15:38:48Z 2015-12-20T15:38:48Z 1989 Master Thesis Masters MA http://hdl.handle.net/11427/15870 eng application/pdf University of Cape Town Faculty of Humanities Department of Psychology |
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English |
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Dissertation |
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Job stress Flight attendants Industrial and Organizational Psychology |
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Job stress Flight attendants Industrial and Organizational Psychology Tilley, Gail Stress, wellness and subordinate service roles in female cabin attendants |
description |
Bibliography: pages 201-214. === Stressful aspects of work and non-work life were investigated amongst 101 female cabin attendants (CAs) who had worked at the South African Airways on either internal or external crew for a minimum of three years. A particular focus was on the subordinate service role of CAs. The research design consisted of different complementary phases. Firstly, extensive interviews were conducted with supervisors and co-ordinators, in order to gain background information on the organization and on the work of a CA. Secondly, semi-structured interviews of about 30 to 60 minutes duration were conducted with CAs while they were on stand-by duty. Thirdly, after the interview each one was asked to complete a self-report questionnaire which contained scales, to be returned at a later stage. |
author2 |
Strümpfer, D J W |
author_facet |
Strümpfer, D J W Tilley, Gail |
author |
Tilley, Gail |
author_sort |
Tilley, Gail |
title |
Stress, wellness and subordinate service roles in female cabin attendants |
title_short |
Stress, wellness and subordinate service roles in female cabin attendants |
title_full |
Stress, wellness and subordinate service roles in female cabin attendants |
title_fullStr |
Stress, wellness and subordinate service roles in female cabin attendants |
title_full_unstemmed |
Stress, wellness and subordinate service roles in female cabin attendants |
title_sort |
stress, wellness and subordinate service roles in female cabin attendants |
publisher |
University of Cape Town |
publishDate |
2015 |
url |
http://hdl.handle.net/11427/15870 |
work_keys_str_mv |
AT tilleygail stresswellnessandsubordinateservicerolesinfemalecabinattendants |
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