Stress, wellness and subordinate service roles in female cabin attendants

Bibliography: pages 201-214. === Stressful aspects of work and non-work life were investigated amongst 101 female cabin attendants (CAs) who had worked at the South African Airways on either internal or external crew for a minimum of three years. A particular focus was on the subordinate service rol...

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Bibliographic Details
Main Author: Tilley, Gail
Other Authors: Strümpfer, D J W
Format: Dissertation
Language:English
Published: University of Cape Town 2015
Subjects:
Online Access:http://hdl.handle.net/11427/15870
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spelling ndltd-netd.ac.za-oai-union.ndltd.org-uct-oai-localhost-11427-158702020-10-06T05:11:37Z Stress, wellness and subordinate service roles in female cabin attendants Tilley, Gail Strümpfer, D J W Job stress Flight attendants Industrial and Organizational Psychology Bibliography: pages 201-214. Stressful aspects of work and non-work life were investigated amongst 101 female cabin attendants (CAs) who had worked at the South African Airways on either internal or external crew for a minimum of three years. A particular focus was on the subordinate service role of CAs. The research design consisted of different complementary phases. Firstly, extensive interviews were conducted with supervisors and co-ordinators, in order to gain background information on the organization and on the work of a CA. Secondly, semi-structured interviews of about 30 to 60 minutes duration were conducted with CAs while they were on stand-by duty. Thirdly, after the interview each one was asked to complete a self-report questionnaire which contained scales, to be returned at a later stage. 2015-12-20T15:38:48Z 2015-12-20T15:38:48Z 1989 Master Thesis Masters MA http://hdl.handle.net/11427/15870 eng application/pdf University of Cape Town Faculty of Humanities Department of Psychology
collection NDLTD
language English
format Dissertation
sources NDLTD
topic Job stress
Flight attendants
Industrial and Organizational Psychology
spellingShingle Job stress
Flight attendants
Industrial and Organizational Psychology
Tilley, Gail
Stress, wellness and subordinate service roles in female cabin attendants
description Bibliography: pages 201-214. === Stressful aspects of work and non-work life were investigated amongst 101 female cabin attendants (CAs) who had worked at the South African Airways on either internal or external crew for a minimum of three years. A particular focus was on the subordinate service role of CAs. The research design consisted of different complementary phases. Firstly, extensive interviews were conducted with supervisors and co-ordinators, in order to gain background information on the organization and on the work of a CA. Secondly, semi-structured interviews of about 30 to 60 minutes duration were conducted with CAs while they were on stand-by duty. Thirdly, after the interview each one was asked to complete a self-report questionnaire which contained scales, to be returned at a later stage.
author2 Strümpfer, D J W
author_facet Strümpfer, D J W
Tilley, Gail
author Tilley, Gail
author_sort Tilley, Gail
title Stress, wellness and subordinate service roles in female cabin attendants
title_short Stress, wellness and subordinate service roles in female cabin attendants
title_full Stress, wellness and subordinate service roles in female cabin attendants
title_fullStr Stress, wellness and subordinate service roles in female cabin attendants
title_full_unstemmed Stress, wellness and subordinate service roles in female cabin attendants
title_sort stress, wellness and subordinate service roles in female cabin attendants
publisher University of Cape Town
publishDate 2015
url http://hdl.handle.net/11427/15870
work_keys_str_mv AT tilleygail stresswellnessandsubordinateservicerolesinfemalecabinattendants
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