An investigation into consulting engineering service quality perceptions and expectations
This thesis focuses on the 'Quality of Service' provided by Consulting Civil/Structural engineers. The study assesses whether or not there are shortfalls in the quality of engineering services provided by consulting engineers. It identifies service dimensions that are problematic and also...
Main Author: | De Villiers, Gregory Ian |
---|---|
Other Authors: | Lister, Gordon |
Format: | Dissertation |
Language: | English |
Published: |
University of Cape Town
2016
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Subjects: | |
Online Access: | http://hdl.handle.net/11427/19570 |
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