A typology of the requisite skills for financial services employees to enhance self-service technology usage : the case of the South African banking industry

A typology of the requisite skills for financial services employees to enhance self-service technology usage : the case of the South African banking industry

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Financial services institutions invest in self–service technologies for various reasons. These include the demands to rationalise costs and to meet the channel preferences of a „technology- savvy‟ client base. Some advantages of self–service technologies (“SSTs”) include the optimisation of staff ac...

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Bibliographic Details
Main Author: Thaver, Gerald
Other Authors: Naicker, V.
Format: Others
Language:en
Published: 2016
Subjects:
Self-service technology
Branches
Electronic channels
Up-skilled
Customer experience
Migration
Adoption
Automated teller machine
Prerequisite skills
Usage
Ease of use
332.17028546780968
Financial services industry > Information technology > South Africa > Case studies
Banks and banking > Technological innovations > South Africa > Case studies
Automated tellers > South Africa > Case studies
Bank employees > Information technology > South Africa > Case studies
Internet banking > South Africa > Case studies
Self-service (Economics) > South Africa > Case studies
Online Access:Thaver, Gerald (2015) A typology of the requisite skills for financial services employees to enhance self-service technology usage : the case of the South African banking industry, University of South Africa, Pretoria, <http://hdl.handle.net/10500/19906>
http://hdl.handle.net/10500/19906

Internet

Thaver, Gerald (2015) A typology of the requisite skills for financial services employees to enhance self-service technology usage : the case of the South African banking industry, University of South Africa, Pretoria, <http://hdl.handle.net/10500/19906>
http://hdl.handle.net/10500/19906

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