The relationship between emotional intelligence and occupational stress amongst firefighters in a metropolitan municipality
The 21st century world of work is characterised by increased global competition, a relentless drive to cost effective measures, work pressure, highly constrained budgets, higher levels of unemployment, constant economic fluctuations, political instability as well as corruption. The general aim of...
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ndltd-netd.ac.za-oai-union.ndltd.org-unisa-oai-uir.unisa.ac.za-10500-268032020-11-13T05:17:35Z The relationship between emotional intelligence and occupational stress amongst firefighters in a metropolitan municipality Ngope, Margaret Oosthuizen, Rudolf M Firefighters Emotional intelligence Occupational stress 155.972 Emotional intelligence Firefighters -- Job stress The 21st century world of work is characterised by increased global competition, a relentless drive to cost effective measures, work pressure, highly constrained budgets, higher levels of unemployment, constant economic fluctuations, political instability as well as corruption. The general aim of this study was to determine the relationship between emotional intelligence and occupational stressors amongst firefighters in a metropolitan municipality. Although there has been some research conducted on stress amongst firefighters in South Africa, there has been no research on the two constructs of occupational stress and emotional intelligence of firefighters. The study was done through a quantitative research method. The sample was selected by using the nonprobability sample of convenience. The sample was obtained by selecting any seven (7) of the 21 fire stations randomly. The sample consisted of 150 firefighters who completed a Biographical Information Questionnaire, Bar-On Emotional Quotient Inventory (EQ-I 2.0) and the Sources of Work Stress Inventory (SWSI). The questionnaires were analysed using SPSS, the correlation and multiple linear regression results indicated that there is a relationship between the two constructs, emotional intelligence and occupational stress amongst firefighters and that those with a higher level of emotional intelligence experienced less stress and those who scored lower on emotional intelligence experienced high levels of stress. Industrial and Organisational Psychology M. Com. (Industrial and Organizational Psychology) 2020-11-06T12:32:16Z 2020-11-06T12:32:16Z 2018-11 Dissertation http://hdl.handle.net/10500/26803 en 1 online resource (xv, 144 leaves) : illustrations application/pdf |
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Firefighters Emotional intelligence Occupational stress 155.972 Emotional intelligence Firefighters -- Job stress |
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Firefighters Emotional intelligence Occupational stress 155.972 Emotional intelligence Firefighters -- Job stress Ngope, Margaret The relationship between emotional intelligence and occupational stress amongst firefighters in a metropolitan municipality |
description |
The 21st century world of work is characterised by increased global competition, a
relentless drive to cost effective measures, work pressure, highly constrained budgets,
higher levels of unemployment, constant economic fluctuations, political instability as
well as corruption. The general aim of this study was to determine the relationship
between emotional intelligence and occupational stressors amongst firefighters in a
metropolitan municipality. Although there has been some research conducted on stress
amongst firefighters in South Africa, there has been no research on the two constructs
of occupational stress and emotional intelligence of firefighters. The study was done
through a quantitative research method. The sample was selected by using the nonprobability
sample of convenience. The sample was obtained by selecting any seven
(7) of the 21 fire stations randomly. The sample consisted of 150 firefighters who
completed a Biographical Information Questionnaire, Bar-On Emotional Quotient
Inventory (EQ-I 2.0) and the Sources of Work Stress Inventory (SWSI). The
questionnaires were analysed using SPSS, the correlation and multiple linear
regression results indicated that there is a relationship between the two constructs,
emotional intelligence and occupational stress amongst firefighters and that those with
a higher level of emotional intelligence experienced less stress and those who scored
lower on emotional intelligence experienced high levels of stress. === Industrial and Organisational Psychology === M. Com. (Industrial and Organizational Psychology) |
author2 |
Oosthuizen, Rudolf M |
author_facet |
Oosthuizen, Rudolf M Ngope, Margaret |
author |
Ngope, Margaret |
author_sort |
Ngope, Margaret |
title |
The relationship between emotional intelligence and occupational stress amongst firefighters in a metropolitan municipality |
title_short |
The relationship between emotional intelligence and occupational stress amongst firefighters in a metropolitan municipality |
title_full |
The relationship between emotional intelligence and occupational stress amongst firefighters in a metropolitan municipality |
title_fullStr |
The relationship between emotional intelligence and occupational stress amongst firefighters in a metropolitan municipality |
title_full_unstemmed |
The relationship between emotional intelligence and occupational stress amongst firefighters in a metropolitan municipality |
title_sort |
relationship between emotional intelligence and occupational stress amongst firefighters in a metropolitan municipality |
publishDate |
2020 |
url |
http://hdl.handle.net/10500/26803 |
work_keys_str_mv |
AT ngopemargaret therelationshipbetweenemotionalintelligenceandoccupationalstressamongstfirefightersinametropolitanmunicipality AT ngopemargaret relationshipbetweenemotionalintelligenceandoccupationalstressamongstfirefightersinametropolitanmunicipality |
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