The role of emotional intelligence in leading a diverse nursing team
Globalization has opened international borders thereby creating a culturally diverse healthcare environment worldwide. Skills necessary to manage this diverse group extend beyond technical knowledge, expertise or excellent leadership skills. This study sought to determine the role of Emotional Intel...
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Online Access: | Haskins, Helena Elizabeth Maria (Linda) (2008) The role of emotional intelligence in leading a diverse nursing team, University of South Africa, Pretoria, <http://hdl.handle.net/10500/5308> http://hdl.handle.net/10500/5308 |
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ndltd-netd.ac.za-oai-union.ndltd.org-unisa-oai-uir.unisa.ac.za-10500-53082018-11-19T17:14:22Z The role of emotional intelligence in leading a diverse nursing team Haskins, Helena Elizabeth Maria (Linda) Bezuidenhout, M. C. (Martha Catharina), 1946- 610.73019 Nursing -- Psychological aspects Emotional intelligence Nursing -- Decision making Nurses -- Psychology Globalization has opened international borders thereby creating a culturally diverse healthcare environment worldwide. Skills necessary to manage this diverse group extend beyond technical knowledge, expertise or excellent leadership skills. This study sought to determine the role of Emotional Intelligence (EI) in leading a diverse nursing team. A Quantitative, exploratory and descriptive design was applied, using a questionnaire as data collection instrument, to collect data from 390 nurses working in a large training hospital in the United Arab Emirates. The aim was to ascertain subordinates’ views of their nurse managers’ personal competence (self-awareness and self-management skills), and social competencies (social awareness and relationship management skills). The results indicated that the majority of respondents considered their leaders to be effective and emotionally competent. A significant relationship was found between effective leadership and the nurse manager’s self-confidence, self control, empathetic skills and culturally sensitive communication. An in-service training programme was developed and recommended for the further development of emotional intelligence in all nursing managers at this hospital. Health Studies M.A. (Health Studies) 2012-01-31T13:05:39Z 2012-01-31T13:05:39Z 2008-11 Dissertation Haskins, Helena Elizabeth Maria (Linda) (2008) The role of emotional intelligence in leading a diverse nursing team, University of South Africa, Pretoria, <http://hdl.handle.net/10500/5308> http://hdl.handle.net/10500/5308 en 1 online resource (xviii, 187 leaves) |
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610.73019 Nursing -- Psychological aspects Emotional intelligence Nursing -- Decision making Nurses -- Psychology |
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610.73019 Nursing -- Psychological aspects Emotional intelligence Nursing -- Decision making Nurses -- Psychology Haskins, Helena Elizabeth Maria (Linda) The role of emotional intelligence in leading a diverse nursing team |
description |
Globalization has opened international borders thereby creating a culturally diverse healthcare environment worldwide. Skills necessary to manage this diverse group extend beyond technical knowledge, expertise or excellent leadership skills. This study sought to determine the role of Emotional Intelligence (EI) in leading a diverse nursing team.
A Quantitative, exploratory and descriptive design was applied, using a questionnaire as data collection instrument, to collect data from 390 nurses working in a large training hospital in the United Arab Emirates. The aim was to ascertain subordinates’ views of their nurse managers’ personal competence (self-awareness and self-management skills), and social competencies (social awareness and relationship management skills).
The results indicated that the majority of respondents considered their leaders to be effective and emotionally competent. A significant relationship was found between effective leadership and the nurse manager’s self-confidence, self control, empathetic skills and culturally sensitive communication. An in-service training programme was developed and recommended for the further development of emotional intelligence in all nursing managers at this hospital. === Health Studies === M.A. (Health Studies) |
author2 |
Bezuidenhout, M. C. (Martha Catharina), 1946- |
author_facet |
Bezuidenhout, M. C. (Martha Catharina), 1946- Haskins, Helena Elizabeth Maria (Linda) |
author |
Haskins, Helena Elizabeth Maria (Linda) |
author_sort |
Haskins, Helena Elizabeth Maria (Linda) |
title |
The role of emotional intelligence in leading a diverse nursing team |
title_short |
The role of emotional intelligence in leading a diverse nursing team |
title_full |
The role of emotional intelligence in leading a diverse nursing team |
title_fullStr |
The role of emotional intelligence in leading a diverse nursing team |
title_full_unstemmed |
The role of emotional intelligence in leading a diverse nursing team |
title_sort |
role of emotional intelligence in leading a diverse nursing team |
publishDate |
2012 |
url |
Haskins, Helena Elizabeth Maria (Linda) (2008) The role of emotional intelligence in leading a diverse nursing team, University of South Africa, Pretoria, <http://hdl.handle.net/10500/5308> http://hdl.handle.net/10500/5308 |
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AT haskinshelenaelizabethmarialinda theroleofemotionalintelligenceinleadingadiversenursingteam AT haskinshelenaelizabethmarialinda roleofemotionalintelligenceinleadingadiversenursingteam |
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