Perception of nursing care received by in-patients at the Avenues Clinic (Harare in Zimbabwe) : a descriptive study

The study investigated how patients in the general wards of the Avenues Clinic perceive the nursing care they received. The study objectives were to identify how nurses in the general wards of the Avenues Clinic respond to patients' needs and if the nursing care received from the nurses matche...

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Bibliographic Details
Main Author:	Sibotshiwe, Elizabeth
Other Authors:	Roos, J.H. (Dr.)
Language:	en
Published:	2009
Subjects:	Perception Patient expectation Nursing care Patient satisfaction Nursing competence Nurses' responsiveness General ward Patient Registered nurse Nurse and patient > Zimbabwe > Harare Patient satisfaction > Zimbabwe > Harare Nursing > Zimbabwe > Harare
Online Access:	http://hdl.handle.net/10500/1449

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spelling	ndltd-netd.ac.za-oai-union.ndltd.org-unisa-oai-umkn-dsp01.int.unisa.ac.za-10500-14492016-04-16T04:07:44Z Perception of nursing care received by in-patients at the Avenues Clinic (Harare in Zimbabwe) : a descriptive study Sibotshiwe, Elizabeth Roos, J.H. (Dr.) Monareng, L.V. (Mrs.) djagegjj@unisa.ac.za Perception Patient expectation Nursing care Patient satisfaction Nursing competence Nurses' responsiveness General ward Patient Registered nurse Nurse and patient -- Zimbabwe --Harare Patient satisfaction --Zimbabwe -- Harare Nursing -- Zimbabwe -- Harare The study investigated how patients in the general wards of the Avenues Clinic perceive the nursing care they received. The study objectives were to identify how nurses in the general wards of the Avenues Clinic respond to patients' needs and if the nursing care received from the nurses matched patients' expectations. The study further sought to determine if patients would return to use Avenues Clinic nursing services and recommend services to family and friends. Data was drawn from 87 respondents by randomly distributing 100 questionnaires to three thirty-four bedded general wards of the Avenues Clinic. Findings of the study indicated that the majority of patients who received nursing care that was in line with their expectations would also return to use Avenues Clinic nursing services as well as recommend the services to family and friends. The theme "optimal care" was used to consolidate patient satisfiers while "suboptimal care" was used to describe patient dissatisfiers. Health Studies (M.A.(Health Studies )) 2009-08-25T10:53:09Z 2009-08-25T10:53:09Z 2009-08-25T10:53:09Z 2003-06-30 Thesis http://hdl.handle.net/10500/1449 en
collection	NDLTD
language	en
sources	NDLTD
topic	Perception Patient expectation Nursing care Patient satisfaction Nursing competence Nurses' responsiveness General ward Patient Registered nurse Nurse and patient -- Zimbabwe --Harare Patient satisfaction --Zimbabwe -- Harare Nursing -- Zimbabwe -- Harare
spellingShingle	Perception Patient expectation Nursing care Patient satisfaction Nursing competence Nurses' responsiveness General ward Patient Registered nurse Nurse and patient -- Zimbabwe --Harare Patient satisfaction --Zimbabwe -- Harare Nursing -- Zimbabwe -- Harare Sibotshiwe, Elizabeth Perception of nursing care received by in-patients at the Avenues Clinic (Harare in Zimbabwe) : a descriptive study
description	The study investigated how patients in the general wards of the Avenues Clinic perceive the nursing care they received. The study objectives were to identify how nurses in the general wards of the Avenues Clinic respond to patients' needs and if the nursing care received from the nurses matched patients' expectations. The study further sought to determine if patients would return to use Avenues Clinic nursing services and recommend services to family and friends. Data was drawn from 87 respondents by randomly distributing 100 questionnaires to three thirty-four bedded general wards of the Avenues Clinic. Findings of the study indicated that the majority of patients who received nursing care that was in line with their expectations would also return to use Avenues Clinic nursing services as well as recommend the services to family and friends. The theme "optimal care" was used to consolidate patient satisfiers while "suboptimal care" was used to describe patient dissatisfiers. === Health Studies === (M.A.(Health Studies ))
author2	Roos, J.H. (Dr.)
author_facet	Roos, J.H. (Dr.) Sibotshiwe, Elizabeth
author	Sibotshiwe, Elizabeth
author_sort	Sibotshiwe, Elizabeth
title	Perception of nursing care received by in-patients at the Avenues Clinic (Harare in Zimbabwe) : a descriptive study
title_short	Perception of nursing care received by in-patients at the Avenues Clinic (Harare in Zimbabwe) : a descriptive study
title_full	Perception of nursing care received by in-patients at the Avenues Clinic (Harare in Zimbabwe) : a descriptive study
title_fullStr	Perception of nursing care received by in-patients at the Avenues Clinic (Harare in Zimbabwe) : a descriptive study
title_full_unstemmed	Perception of nursing care received by in-patients at the Avenues Clinic (Harare in Zimbabwe) : a descriptive study
title_sort	perception of nursing care received by in-patients at the avenues clinic (harare in zimbabwe) : a descriptive study
publishDate	2009
url	http://hdl.handle.net/10500/1449
work_keys_str_mv	AT sibotshiweelizabeth perceptionofnursingcarereceivedbyinpatientsattheavenuesclinicharareinzimbabweadescriptivestudy
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Perception of nursing care received by in-patients at the Avenues Clinic (Harare in Zimbabwe) : a descriptive study

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