The effect of quality assurance nurse managers on the provision of patient care at selected public hospitals in the Limpopo Province

Patient and public criticism of care in many South African public hospitals has resulted in negative media reports. The purpose of the study was to determine the effect of appointing Quality Assurance Nurse Managers (QANMs) on the provision of quality patient care in selected public hospitals of the...

Full description

Bibliographic Details
Main Author:	Mavanyisi, Rynnet Doris
Other Authors:	Monama, Ernestine Nampa
Format:	Others
Language:	en
Published:	2015
Subjects:	Quality Quality assurance nurse manager Patient care Public hospital 362.1730685 Nurse administrators > South Africa > Limpopo Nursing > South Africa > Limpopo > Quality control Nursing > Standards > South Africa > Limpopo Nursing services > South Africa > Limpopo > Administration Nursing services > South Africa > Limpopo > Personnel management Hospital care > South Africa > Limpopo > Quality control
Online Access:	http://hdl.handle.net/10500/18842

id	ndltd-netd.ac.za-oai-union.ndltd.org-unisa-oai-umkn-dsp01.int.unisa.ac.za-10500-18842
record_format	oai_dc
spelling	ndltd-netd.ac.za-oai-union.ndltd.org-unisa-oai-umkn-dsp01.int.unisa.ac.za-10500-188422016-04-16T04:08:50Z The effect of quality assurance nurse managers on the provision of patient care at selected public hospitals in the Limpopo Province Mavanyisi, Rynnet Doris Monama, Ernestine Nampa Quality Quality assurance nurse manager Patient care Public hospital 362.1730685 Nurse administrators -- South Africa -- Limpopo Nursing -- South Africa -- Limpopo -- Quality control Nursing -- Standards -- South Africa -- Limpopo Nursing services -- South Africa -- Limpopo -- Administration Nursing services -- South Africa -- Limpopo -- Personnel management Hospital care -- South Africa -- Limpopo -- Quality control Patient and public criticism of care in many South African public hospitals has resulted in negative media reports. The purpose of the study was to determine the effect of appointing Quality Assurance Nurse Managers (QANMs) on the provision of quality patient care in selected public hospitals of the Limpopo Province and to make recommendations where appropriate. The study was quantitative, exploratory and descriptive in nature. Data was collected by means of a self-developed questionnaire from 112 respondents, consisting of 10 QANMs and 102 Quality Assurance Team members (QAT). The response rate was 100% for the QANMs and 57% for the QAT members. The study found that most of the ten selected hospitals have a good QA foundation with a vision, mission and goals, QA programme and manual. Moreover, the appointment of the QANMs had a positive impact on the nursing care. Regarding the improvement and change in the provision of nursing care, the majority of the respondents indicated that patients’ complaints about nursing care had declined considerably; the in-service training assisted in improving nursing care, and patients were nursed in totality because of the quality guidelines in the QA manuals. However, the study found that the shortage of equipment, which interferes with the delivery of quality patient care, is a serious problem that hinders the QA programme and needs to be tackled. Recommendations were made for practice and further research. Health Studies 2015-07-22T10:50:30Z 2015-07-22T10:50:30Z 2014-11 Dissertation http://hdl.handle.net/10500/18842 en 1 online resource (xii, 161 leaves) : illustrations, map
collection	NDLTD
language	en
format	Others
sources	NDLTD
topic	Quality Quality assurance nurse manager Patient care Public hospital 362.1730685 Nurse administrators -- South Africa -- Limpopo Nursing -- South Africa -- Limpopo -- Quality control Nursing -- Standards -- South Africa -- Limpopo Nursing services -- South Africa -- Limpopo -- Administration Nursing services -- South Africa -- Limpopo -- Personnel management Hospital care -- South Africa -- Limpopo -- Quality control
spellingShingle	Quality Quality assurance nurse manager Patient care Public hospital 362.1730685 Nurse administrators -- South Africa -- Limpopo Nursing -- South Africa -- Limpopo -- Quality control Nursing -- Standards -- South Africa -- Limpopo Nursing services -- South Africa -- Limpopo -- Administration Nursing services -- South Africa -- Limpopo -- Personnel management Hospital care -- South Africa -- Limpopo -- Quality control Mavanyisi, Rynnet Doris The effect of quality assurance nurse managers on the provision of patient care at selected public hospitals in the Limpopo Province
description	Patient and public criticism of care in many South African public hospitals has resulted in negative media reports. The purpose of the study was to determine the effect of appointing Quality Assurance Nurse Managers (QANMs) on the provision of quality patient care in selected public hospitals of the Limpopo Province and to make recommendations where appropriate. The study was quantitative, exploratory and descriptive in nature. Data was collected by means of a self-developed questionnaire from 112 respondents, consisting of 10 QANMs and 102 Quality Assurance Team members (QAT). The response rate was 100% for the QANMs and 57% for the QAT members. The study found that most of the ten selected hospitals have a good QA foundation with a vision, mission and goals, QA programme and manual. Moreover, the appointment of the QANMs had a positive impact on the nursing care. Regarding the improvement and change in the provision of nursing care, the majority of the respondents indicated that patients’ complaints about nursing care had declined considerably; the in-service training assisted in improving nursing care, and patients were nursed in totality because of the quality guidelines in the QA manuals. However, the study found that the shortage of equipment, which interferes with the delivery of quality patient care, is a serious problem that hinders the QA programme and needs to be tackled. Recommendations were made for practice and further research. === Health Studies
author2	Monama, Ernestine Nampa
author_facet	Monama, Ernestine Nampa Mavanyisi, Rynnet Doris
author	Mavanyisi, Rynnet Doris
author_sort	Mavanyisi, Rynnet Doris
title	The effect of quality assurance nurse managers on the provision of patient care at selected public hospitals in the Limpopo Province
title_short	The effect of quality assurance nurse managers on the provision of patient care at selected public hospitals in the Limpopo Province
title_full	The effect of quality assurance nurse managers on the provision of patient care at selected public hospitals in the Limpopo Province
title_fullStr	The effect of quality assurance nurse managers on the provision of patient care at selected public hospitals in the Limpopo Province
title_full_unstemmed	The effect of quality assurance nurse managers on the provision of patient care at selected public hospitals in the Limpopo Province
title_sort	effect of quality assurance nurse managers on the provision of patient care at selected public hospitals in the limpopo province
publishDate	2015
url	http://hdl.handle.net/10500/18842
work_keys_str_mv	AT mavanyisirynnetdoris theeffectofqualityassurancenursemanagersontheprovisionofpatientcareatselectedpublichospitalsinthelimpopoprovince AT mavanyisirynnetdoris effectofqualityassurancenursemanagersontheprovisionofpatientcareatselectedpublichospitalsinthelimpopoprovince
_version_	1718225573696765952

The effect of quality assurance nurse managers on the provision of patient care at selected public hospitals in the Limpopo Province

Similar Items