The relationship between burnout and role identity among client service employees
Burnout, characterised by feelings of emotional exhaustion, depersonalisation and reduced personal accomplishment can prove detrimental to both the individual employee and the organisation. These negative effects can significantly affect the service culture of client service organisations, since res...
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University of Pretoria
2013
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| Online Access: | http://hdl.handle.net/2263/28186 Steyn, C 2010, The relationship between burnout and role identity among client service employees, PhD thesis, University of Pretoria, Pretoria, viewed yymmdd < http://hdl.handle.net/2263/28186 > http://upetd.up.ac.za/thesis/available/etd-09252010-135136/ |