Perceptions of supervisors regarding their referral role within the Employee Assistance Programme

The purpose of the research has been to explore perceptions of supervisors regarding their referral role within the Employee Assistance Programme (EAP). Traditionally supervisors are expected to identify troubled employees and refer them to the EAP. Therefore, the study will help in identifying perc...

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Bibliographic Details
Main Author: Simelane, Smangele Nomkhosi
Other Authors: Dr F M Taute
Published: 2013
Subjects:
Eap
Online Access:http://hdl.handle.net/2263/29429
http://upetd.up.ac.za/thesis/available/etd-11122008-171210/
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spelling ndltd-netd.ac.za-oai-union.ndltd.org-up-oai-repository.up.ac.za-2263-294292017-07-20T04:11:42Z Perceptions of supervisors regarding their referral role within the Employee Assistance Programme Simelane, Smangele Nomkhosi Dr F M Taute ssimelane@carewaysgroup.com Employee assistance programme Supervisor Perceptions Referral Eap UCTD The purpose of the research has been to explore perceptions of supervisors regarding their referral role within the Employee Assistance Programme (EAP). Traditionally supervisors are expected to identify troubled employees and refer them to the EAP. Therefore, the study will help in identifying perceptions on the part of the supervisors and improve knowledge as to how they perceive their referral role within the EAP. The researcher did an exploratory study in this qualitative applied research, since her intention was to gain understanding of the perceptions of supervisors regarding their referral role within the EAP. It is the aim of the qualitative approach to understand the meaning that individuals attach to their everyday lives. The population consisted of 30 EAP client companies of The Careways Group in Gauteng. The researcher interviewed 12 respondents from three client companies, who had 20% or fewer supervisory referrals. The 12 respondents were selected as the sample through non-probability sampling, utilizing a purposive sampling method. Five of the respondents were working for Nashua Mobile, four were working for Computer Share and three were working for New Vaal. The empirical data was gathered by means of a semi-structured interview schedule. A tape recorder was used to record the interviews and put data into transcripts. All respondents signed an informed consent form (Appendix D). An in-depth literature review was conducted about the benefits of an EAP, types of referrals, responsibilities of a supervisor, resistance to utilise the EAP and addressing supervisors’ referral problems. Findings indicate that supervisors need comprehensive training regarding the EAP, which should also be linked with other management trainings. Supervisors believe that they are the key figures in implementing the programme because they work closely with employees, but they are not confident enough to implement the programme due to lack of knowledge. Supervisors indicated that the EAP plays a minimal role as a management tool and there is a need to re-position the programme based on the needs of the organisation. There is a general view that as the needs of the organisations is changing, so should the focus of the EAP. Dissertation (MSW)--University of Pretoria, 2008. Social Work and Criminology unrestricted 2013-09-07T15:38:42Z 2008-12-11 2013-09-07T15:38:42Z 2008-04-21 2008-12-11 2008-11-12 Dissertation http://hdl.handle.net/2263/29429 a 2007 E1057/gm http://upetd.up.ac.za/thesis/available/etd-11122008-171210/ © University of Pretoria 2007 E1057/
collection NDLTD
sources NDLTD
topic Employee assistance programme
Supervisor
Perceptions
Referral
Eap
UCTD
spellingShingle Employee assistance programme
Supervisor
Perceptions
Referral
Eap
UCTD
Simelane, Smangele Nomkhosi
Perceptions of supervisors regarding their referral role within the Employee Assistance Programme
description The purpose of the research has been to explore perceptions of supervisors regarding their referral role within the Employee Assistance Programme (EAP). Traditionally supervisors are expected to identify troubled employees and refer them to the EAP. Therefore, the study will help in identifying perceptions on the part of the supervisors and improve knowledge as to how they perceive their referral role within the EAP. The researcher did an exploratory study in this qualitative applied research, since her intention was to gain understanding of the perceptions of supervisors regarding their referral role within the EAP. It is the aim of the qualitative approach to understand the meaning that individuals attach to their everyday lives. The population consisted of 30 EAP client companies of The Careways Group in Gauteng. The researcher interviewed 12 respondents from three client companies, who had 20% or fewer supervisory referrals. The 12 respondents were selected as the sample through non-probability sampling, utilizing a purposive sampling method. Five of the respondents were working for Nashua Mobile, four were working for Computer Share and three were working for New Vaal. The empirical data was gathered by means of a semi-structured interview schedule. A tape recorder was used to record the interviews and put data into transcripts. All respondents signed an informed consent form (Appendix D). An in-depth literature review was conducted about the benefits of an EAP, types of referrals, responsibilities of a supervisor, resistance to utilise the EAP and addressing supervisors’ referral problems. Findings indicate that supervisors need comprehensive training regarding the EAP, which should also be linked with other management trainings. Supervisors believe that they are the key figures in implementing the programme because they work closely with employees, but they are not confident enough to implement the programme due to lack of knowledge. Supervisors indicated that the EAP plays a minimal role as a management tool and there is a need to re-position the programme based on the needs of the organisation. There is a general view that as the needs of the organisations is changing, so should the focus of the EAP. === Dissertation (MSW)--University of Pretoria, 2008. === Social Work and Criminology === unrestricted
author2 Dr F M Taute
author_facet Dr F M Taute
Simelane, Smangele Nomkhosi
author Simelane, Smangele Nomkhosi
author_sort Simelane, Smangele Nomkhosi
title Perceptions of supervisors regarding their referral role within the Employee Assistance Programme
title_short Perceptions of supervisors regarding their referral role within the Employee Assistance Programme
title_full Perceptions of supervisors regarding their referral role within the Employee Assistance Programme
title_fullStr Perceptions of supervisors regarding their referral role within the Employee Assistance Programme
title_full_unstemmed Perceptions of supervisors regarding their referral role within the Employee Assistance Programme
title_sort perceptions of supervisors regarding their referral role within the employee assistance programme
publishDate 2013
url http://hdl.handle.net/2263/29429
http://upetd.up.ac.za/thesis/available/etd-11122008-171210/
work_keys_str_mv AT simelanesmangelenomkhosi perceptionsofsupervisorsregardingtheirreferralrolewithintheemployeeassistanceprogramme
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