Images of performance management: a call centre case study
ABSTRACT The call centre environment has become an interesting new venue for research into organisational issues, having grown extensively both internationally and in South Africa, thus playing a crucial role in most industries. In call centres where high value is placed on the meeting of target...
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| Format: | Others |
| Language: | en |
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2008
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| Online Access: | http://hdl.handle.net/10539/4563 |