Supplier Satisfaction: the Concept and a Measurement System:a study to define the supplier satisfaction elements and usage as a management tool
Abstract There is no commonly agreed theory available to define supplier satisfaction and to measure it. Qualitative research is the key to find the definition and metrics for supplier satisfaction. It gives the possibility to refer behaviours, interactions between companies and organizational f...
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| Format: | Doctoral Thesis |
| Language: | English |
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Oulun yliopisto
2003
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| Online Access: | http://urn.fi/urn:isbn:9514271688 http://nbn-resolving.de/urn:isbn:9514271688 |