Exploring Experiences of Information Overload: The Influence of Computer-Mediated Communication in the Workplace
Without question, it is apparent that organizations are predominantly dependent on the use of computer-mediated communication (CMC) to conduct their daily operations. As a result, information is rapidly flowing throughout the workplace and being exchanged at a rate unlike ever before. Unfortunately,...
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ndltd-uottawa.ca-oai-ruor.uottawa.ca-10393-350622018-01-05T19:02:47Z Exploring Experiences of Information Overload: The Influence of Computer-Mediated Communication in the Workplace Watts, Christina Luppicini, Rocci Computer-mediated communication (CMC) information overload workplace perceptions productivity communicative behaviours Media Richness Theory (MRT) Social Influence Theory (SIT) Without question, it is apparent that organizations are predominantly dependent on the use of computer-mediated communication (CMC) to conduct their daily operations. As a result, information is rapidly flowing throughout the workplace and being exchanged at a rate unlike ever before. Unfortunately, this rapid flow of information has increased the potential for information overload to occur among employees. Through a phenomenological based approach, this study explored the experiences of information overload that occur as a result of CMC use in the workplace, from the subjective point of view of ten participants. Findings indicated that the experiences described among these participants can be understood through the examination of four descriptive themes: Constant Communication, Unpredictability, Miscommunication, and lastly Increased Workload and Responsibilities. Furthermore, two theories: Media Richness Theory (MRT) and Social Influence Theory (SIT), served as the theoretical framework for this study. 2016-08-10T18:46:21Z 2016-08-10T18:46:21Z 2016 Thesis http://hdl.handle.net/10393/35062 http://dx.doi.org/10.20381/ruor-5217 en Université d'Ottawa / University of Ottawa |
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language |
en |
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NDLTD |
topic |
Computer-mediated communication (CMC) information overload workplace perceptions productivity communicative behaviours Media Richness Theory (MRT) Social Influence Theory (SIT) |
spellingShingle |
Computer-mediated communication (CMC) information overload workplace perceptions productivity communicative behaviours Media Richness Theory (MRT) Social Influence Theory (SIT) Watts, Christina Exploring Experiences of Information Overload: The Influence of Computer-Mediated Communication in the Workplace |
description |
Without question, it is apparent that organizations are predominantly dependent on the use of computer-mediated communication (CMC) to conduct their daily operations. As a result, information is rapidly flowing throughout the workplace and being exchanged at a rate unlike ever before. Unfortunately, this rapid flow of information has increased the potential for information overload to occur among employees. Through a phenomenological based approach, this study explored the experiences of information overload that occur as a result of CMC use in the workplace, from the subjective point of view of ten participants. Findings indicated that the experiences described among these participants can be understood through the examination of four descriptive themes: Constant Communication, Unpredictability, Miscommunication, and lastly Increased Workload and Responsibilities. Furthermore, two theories: Media Richness Theory (MRT) and Social Influence Theory (SIT), served as the theoretical framework for this study. |
author2 |
Luppicini, Rocci |
author_facet |
Luppicini, Rocci Watts, Christina |
author |
Watts, Christina |
author_sort |
Watts, Christina |
title |
Exploring Experiences of Information Overload: The Influence of Computer-Mediated Communication in the Workplace |
title_short |
Exploring Experiences of Information Overload: The Influence of Computer-Mediated Communication in the Workplace |
title_full |
Exploring Experiences of Information Overload: The Influence of Computer-Mediated Communication in the Workplace |
title_fullStr |
Exploring Experiences of Information Overload: The Influence of Computer-Mediated Communication in the Workplace |
title_full_unstemmed |
Exploring Experiences of Information Overload: The Influence of Computer-Mediated Communication in the Workplace |
title_sort |
exploring experiences of information overload: the influence of computer-mediated communication in the workplace |
publisher |
Université d'Ottawa / University of Ottawa |
publishDate |
2016 |
url |
http://hdl.handle.net/10393/35062 http://dx.doi.org/10.20381/ruor-5217 |
work_keys_str_mv |
AT wattschristina exploringexperiencesofinformationoverloadtheinfluenceofcomputermediatedcommunicationintheworkplace |
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1718598624053559296 |