Retail Employee Motivation and Performance

• Main Author: Addair, Angela Michelle
• Format: Others
• Language: en
• Published: ScholarWorks 2019
• Subjects: employee; motivation; performance; productivity; retail; strategies; Business; Finance and Financial Management
• Online Access: https://scholarworks.waldenu.edu/dissertations/7453; https://scholarworks.waldenu.edu/cgi/viewcontent.cgi?article=8725&context=dissertations

Retail industry leaders seek effective strategies to improve employee motivation to increase levels of workforce productivity. The purpose of this single case study was to explore the strategies successful retail industry leaders used to motivate their employees to achieve higher levels of workforce productivity. The conceptual framework for the study was Vroom's expectancy theory of motivation. The research participants consisted of 2 retail store managers from the same retail store located in southeastern mid-Atlantic region of the United States who successfully motivated their employees. Data collection consisted of semistructured interviews, direct observation, and review of company documents. Data analysis included theme interpretation and data grouping, as well as transcript reviews, and verified the emerging themes from the interview data. The 3 main themes developed from data analysis were workplace motivation, leading by example, and performance. Retail industry leaders might use the findings of this study to provide managers with strategies to motivate their staff. The implication of this study for social change is that retail leaders might apply strategies that engage employees in their jobs while maximizing the sustainability of the organization.