Study of information architecture using card sorting technique: A case in inland revenue board of malaysia, official website

• Main Authors: Hom, S.N.H (Author), Mokhsin, M. (Author), Som, M.H.M (Author), Zaharuddin, A.K (Author), Zainol, A.S (Author)
• Format: Article
• Language: English
• Published: World Academy of Research in Science and Engineering 2019
• Subjects: Card sorting technique; E-government; Information Architecture (IA); User-centered information; Web portal
• Online Access: View Fulltext in Publisher; View in Scopus
• ISBN: 22783091 (ISSN)
• ISSN: 22783091 (ISSN)
• DOI: 10.30534/ijatcse/2019/1281.42019

A high increase number of web applications can be seen from days to days where people foresee that searching information using a web portal make life easier and simplify daily task. Due to this demand, the increase numbers of online web applications are not only applied to e-commerce but also to academics and government field itself. Malaysia has been seen to keep in pace with this demand and many e-government websites are now accessible by the citizens online. By providing online platform, citizens are now having more options in resolving matters related to e-government and no longer need to always walk into the physical buildings. However, providing an online platform only is not reliable if the information or services placed in the web portal is not user-centred. This study will perform a study on current Information Architecture (IA) in Inland Revenue Board of Malaysia (Lembaga Hasil Dalam Negeri Malaysia (LHDN)) official website. Information Architecture (IA) is a discipline in determining an efficient way on how information in online website should be arranged in order to deliver information effectively and efficiently. From the preliminary study conducted, respondents felt that it is not easy to search for intended information on LHDN web portal as the arrangement of menu are not fulfil respondents’ logical relationship. Web observation on LHDN official website has also carried out to observe and finally identified problems in term of information architecture. The objectives of this research are to investigate issues relating to information architecture on LHDN official web portal, to evaluate existing information arrangement used on LHDN official web portal using card sorting analysis and to propose a user centred Information Architecture’s mainframe for LHDN official web portal. With the collected requirements from the questionnaire, this study will propose a user-centered information arrangement for LHDN official web portal. Card sorting technique will be used in this study to see respondents’ logical mental model in arranging and grouping set of menus in LHDN official web portal. Findings from this study can be used a support alternative for the website architect to enhance LHDN information architecture hence all the information and services provided on the web portal can be fully utilized and improve users’ browsing experience. © 2019, World Academy of Research in Science and Engineering. All rights reserved.