Strategic management system framework in Shariah compliant hotel in Malaysia

• Main Authors: Ariffin, N.M (Author), Hasim, H.F.A (Author), Zakaria, M.Z (Author)
• Format: Article
• Language: English
• Published: World Academy of Research in Science and Engineering 2019
• Subjects: Balanced scorecard; Performance indicator; Shariah compliant hotel; Strategic information; Strategic management system
• Online Access: View Fulltext in Publisher; View in Scopus
• ISBN: 22783091 (ISSN)
• ISSN: 22783091 (ISSN)
• DOI: 10.30534/ijatcse/2019/6081.62019

The tourism industry based on the Islamic approach is increasingly accepted by the tourists. The aim of this paper is to present how to develop a Strategic Management System (SMS) in Shariah Compliant hotel organizations in Malaysia that can be used by the hospitality businesses in identifying strategic management system for their businesses. The article is based on the research carried out in Malaysia’s hotels with implemented and running the concept of Shariah Compliant in their organization. During the development process of SMS, two (2) main strategy information need to be identified, which is Internal environment and External environment. Strategic and strategy objectives will be produced based on internal and external environment for four (4) main area in business perspectives, which are account and finance area, customer area, internal business process area and learning and growth area in organization. The review of all four areas will be showing the criteria and relationships between all system. Suggested framework will be used by managers of tourism and hospitality businesses in their efforts of building strategic, operation, and performance management systems that work in congruence. © 2019, World Academy of Research in Science and Engineering. All rights reserved.