When saying sorry may not help: transgressor power moderates the effect of an apology on forgiveness in the workplace
An apology, as an expression of remorse, can be an effective response from a transgressor to obtain forgiveness from a victim. Yet, to be effective, the victim should not construe the transgressor's actions in a cynical way. Because low-power people tend to interpret the actions of high-power p...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
2016-06-01.
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| Subjects: | |
| Online Access: | Get fulltext |