Impact of Sport Complex Services towards Costumer Behaviour in Terengganu

The purpose of this study was to examine the influence of service quality on customers' satisfaction, and behavior intentions at Gong Badak Sport Complex, Terengganu. 169 active users at the sport complex were selected for the study. Model of Service Quality (Ko & Pastore, 2005) and The Sca...

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Bibliographic Details
Main Authors: Khairulzaman, H (Author), Norlizah, AH (Author), Rozita, AL (Author), Zana, AAN (Author)
Format: Article
Language:English
Online Access:View Fulltext in Publisher