Customer Satisfaction on Reliability and Responsiveness of Self Service Technology for Retail Banking Services
Self Service Technology (SST) is a required feature in retail banking industry. The interface facilitates communication between human and machine is important in our daily lives as a result of the swift technology advancement. Automated-Teller Machine (ATM) has been one of the best options for Self...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
2015
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| Subjects: | |
| Online Access: | View Fulltext in Publisher |