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  1. 1
    The Importance of Communication in Improving Service Delivery and Service Quality in the Malaysian Hotel Industry
    by Dalrymple, J, Lahap, J, O'Mahony, B
    Published 2016
    Subjects: “...service quality introduction...”
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    Article
  2. 2
    A Study of Brand Image towards Customer's Satisfaction in the Malaysian Hotel Industry
    by Lahap, J, Radzi, SM, Ramli, NS, Said, NM, Zain, RA
    Published 2016
    Subjects: “...hotel industry...”
    View Fulltext in Publisher
    Article
  3. 3
    Internal Market Orientation Framework as a Source of Improving Service Quality within the Malaysian Hotel Industry
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    Article
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