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蔡瓈文
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The Interconnected Research on Customer Satisfaction Between Service Quality, Customer Relationship and Brand Image ─The Low-Intensity Electromagnetic Wave Cell Phone As An Example...
by
Li-Wen Tsai
,
蔡瓈文
Published 2006
“
... quality through an
understanding
of what
consumers
demand and their current level of service-satisfaction...
”
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Ming-Tien Tsai
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