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INTRODUCTION TO HOSPITALITY AND TOURISM INDUSTRY
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1
The Importance of Communication in Improving Service Delivery and Service Quality in the Malaysian Hotel
Industry
by
Dalrymple, J
,
Lahap, J
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O'Mahony, B
Published 2016
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...service quality
introduction
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2
The emergence of cruise
tourism
in Iran
by
Khodadadi, M.
Published 2018
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tourism
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Universiti Teknologi MARA
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