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CONTROL SYSTEMS THEORY
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A multi-level theory
CRM system implementation
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CRM use
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Coping theory
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Organisational change
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Post-adoptive adaptation
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Qualitative interpretive case study
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CONTROL SYSTEMS THEORY
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A Multi-level
Theory
of Post-Adoptive Adaptation and Organisational Change in Enterprise
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Implementation: The Case of CRM
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Techakriengkrai, Wallayaporn
Published 2017
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theory
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Techakriengkrai, Wallayaporn
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