Showing 1 - 7 results of 7 for search 'SERVICE MANAGEMENT', query time: 1.23s Refine Results
  1. 1
    PRINCIPLES OF TRANSITION OF PUBLIC SERVICE TO OMNICHANNEL DIGITAL STRATEGY
    by E. V. Vasilieva
    Published 2020-06-01
    “... of customer experience in the field of public services on the basis of omnichannel have been defined...”
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    Article
  2. 2
    Analysis of the current situation in the field of electronic services in Syrian banks and prospects for their development
    by E. V. Vasilieva, A. Alhannash
    Published 2021-04-01
    Subjects: “...electronic banking services...”
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    Article
  3. 3
    Design thinking in managing the dynamics of group intellectual work
    by E. V. Vasilieva
    Published 2020-10-01
    “... and  improvement of customer experience (service design), the basis for team building and corporate culture growth...”
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    Article
  4. 4
    Human-Oriented Approach in Forming of Key Competences of Civil Servants in the Conditions of Digital Transformation of the Economy
    by E. V. Vasilieva, V. N. Pulyaeva, V. A. Yudina
    Published 2019-04-01
    Subjects: “...public service efficiency...”
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    Article
  5. 5
    Synergy of design thinking and process transformation approaches
    by E. V. Vasilieva, T. E. Tochilkina
    Published 2020-04-01
    Subjects: “...management...”
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    Article
  6. 6
    Business strategy design methodologies: from product design to platform design
    by E. V. Vasilieva
    Published 2021-07-01
    Subjects: “...product management...”
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    Article
  7. 7
    Office 4.0 – modern office digital technology, relevant to the post-COVID era
    by E. V. Vasilieva, O. I. Dolganova
    Published 2021-10-01
    Subjects: “...digital services...”
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    Article
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