Hospitality 3 Grounded theory 2 China 1 Collaboration theory 1 Customer service 1 Event Planning 1 Food and Beverage 1 Hotel 1 Human Resources Management 1 Hybrid governance; Government intervention; Tourism policy; Host-guest relationship; Working rules; Village self-governance capability; Tourism commons 1 Marketing 1 Mega-event 1 New Zealand 1 Preparation 1 Restaurant 1 Restaurant management 1 Rugby World Cup 1 Rural tourism 1 Singapore 1 Staff loyalty 1 Sustainable development 1 Tipping 1 Tourist destination governance 1 Visitor satisfaction 1