Accountability 1 COMPETENCE 1 CONSENSUS 1 CONSUMERS 1 Competitive Advantage 1 Computer-Mediated Communication (CMC) 1 DESIGN 1 Delphi coordinator 1 Delphi technique 1 E-mail Communication 1 Employees Competency 1 Firm Age 1 Foods Manufacturing SMEs 1 Gemba Kaizen 1 Information Literacy 1 Information Literate School Community (ILSC) 1 Innovation 1 LOGIC 1 Level of satisfaction 1 MALAYSIA 1 Malaysia 1 ORIENTATION 1 Organizational Culture 1 PARTICIPATION 1 PERFORMANCE 1 PROFESSIONALS 1 PROGRAMS 1 SELF-DETERMINATION 1 SERVICE 1 SUPPORT 1