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  1. 1
    Examining customers’ experience with the Nigerian Bank Verification Number (BVN) policy from the perspective of a dual-lens theory
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  2. 2
    Digital banking, customer experience and financial performance: UK bank managers’ perceptions
    by Alboul, L., Beer, M., Ezepue, P., Mbama, C.I
    Published 2018
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    Article
  3. 3
    Customer experience challenges: bringing together digital, physical and social realms
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    Article
  4. 4
    The influence of social interactions on senior customers’ experiences and loneliness
    by Altinay, L., Song, H., Sun, N., Wang, X.L
    Published 2018
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    Article
  5. 5
    Standardisation or Customisation? An Investigation of the Attributes of Customer Experience Among International Hotel Brands in China and New Zealand
    by Xiao, Yijiang
    Published 2021
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  6. 6
    A conceptual model of the management of creativity and innovation in airports
    by Losekoot, E, Wright, N
    Published 2013
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  7. 7
    A user-centered framework for website evaluation
    by Karmokar, S, Singh, H, Tan, F. B.
    Published 2013
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  8. 8
    Heideggerian Da-sein in the airport customer experience
    by Losekoot, E, Wright
    Published 2014
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  9. 9
    Airports: places or non-places - who cares?
    by Losekoot, E
    Published 2015
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  10. 10
    Multi-sided marketplaces and the transformation of retail: A service systems perspective
    by Hänninen, M., Kwan, S.K, Mitronen, L.
    Published 2019
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