perceived usefulness technology acceptance model 2 COVID-19 1 Electronic health records 1 Generation Y 1 MODEL 1 REPUTATION 1 SEM 1 TRUST 1 construction finance 1 continuance usage intention 1 doctor–patient communication 1 e-payment 1 e-store loyalty 1 electronic word of mouth 1 experiential evaluation 1 financial sustainable development 1 health belief model 1 information processing 1 interim payment 1 internet access 1 latent growth modeling 1 online purchase intention 1 perceived ease of use 1 perceived reputation 1 perceived risk 1 perceived trust 1 satisfaction 1 security 1 structural equation modeling 1