Customer services. Customer relations 82 Consumer satisfaction 42 Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling 20 Hospitality industry. Hotels, clubs, restaurants, etc. Food service 7 Malaysia 7 Customer services 6 Electronic commerce 5 Personnel management. Employment management 5 Customer service 4 Purchasing. Selling. Sales personnel. Sales executives 4 Customer loyalty 3 Market segmentation. Target marketing 3 Sales 3 Business 2 Business ethics 2 Computer security. Security measures. Data recovery. Disaster recovery 2 Corporate image 2 Corporate reputation 2 Customer service provider connectivity 2 Customer-service 2 Economics, finance, business & management 2 Food industry and trade. Halal food industry. Certification 2 HF Commerce 2 Marketing 2 Mobile commerce 2 PAKSERV 2 Performance standards 2 Relationship marketing 2 Retail sector 2 Sales & marketing 2