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Analisis Kualitas Pelayanan Publik dengan Metode Fuzzy-Service Quality (F-Servqual) dan Index Potential Gain Customer Value (IPGCV)
by
Wahyu Oktri Widyarto
,
Nugraheni Djamal
,
Fauzul Adhim
Published 2018-12-01
Subjects:
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...
PGCV
Index
...
”
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2
ANALISIS KEPUASAN PELANGGAN TERHADAP LAYANAN PURNA JUAL AVANZA DENGAN METODE SERVQUAL DAN PGCV (Studi Kasus BPPT HADJI KALLA CABANG URIP MAKASSAR)
by
Armin Darmawan
,
Mulyadi Mulyadi
,
Nur Khaerani Busri
Published 2014-04-01
Subjects:
“
...
PGCV
Index
...
”
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