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  1. 1
    Emotional intelligence and employees' innovator role: The moderating effect of service types
    Subjects: “...Mass service...”
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  2. 2
    A framework for sustainable service system configuration: Exploring value paradoxes with examples from the hospitality industry
    Subjects: “...Service...”
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    Article
  3. 3
    When Should Customers Control Service Delivery? Implications for Service Design
    by Bellos, I., Kavadias, S.
    Published 2019
    Subjects: “...service competition...”
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  4. 4
    The Impact of Service Improvisation Competence on Customer Satisfaction: Evidence from the Hospitality Industry
    by Roth, A., Secchi, E., Verma, R.
    Published 2019
    Subjects: “...service delivery system...”
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    Article
  5. 5
    Mental Health Care Access and Individual Help-Seeking During the Covid-19 Pandemic
    by Jacoby, A., Li, Y.
    Published 2022
    Subjects: “...Service access...”
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    Article
  6. 6
    Managing customer-to-customer interaction (CCI) – insights from the frontline
    by Gad Mohsen, M., Nicholls, R.
    Published 2019
    Subjects: “...Frontline service employees...”
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    Article
  7. 7
    A Quantitative Study on the Identification of Ecosystem Services: Providing and Connecting Areas and Their Impact on Ecosystem Service Assessment
    by Du, G., Liu, H., Liu, Q.
    Published 2022
    Subjects: “...ecosystem service...”
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    Article
  8. 8
    Customer experience challenges: bringing together digital, physical and social realms
    Subjects: “...Service design...”
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    Article
  9. 9
    Evaluation of Service Quality of Private Higher Education using Service Improvement Matrix
    Subjects: “...service improvement matrix...”
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    Article
  10. 10
    Incremental service level agreements violation handling with time impact analysis
    Subjects: “...Quality of service...”
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  11. 11
    Effect of the Standardization of Service Platforms for High-Involvement PropTech Services
    by Cho, A., Kim, J., Kim, J.
    Published 2022
    Subjects: “...Service platform...”
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    Article
  12. 12
    How service quality and outcome confidence drive pre-outcome word-of-mouth
    Subjects: “...Service outcome...”
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    Article
  13. 13
    Multi-sided marketplaces and the transformation of retail: A service systems perspective
    by Hänninen, M., Kwan, S.K, Mitronen, L.
    Published 2019
    Subjects: “...service quality...”
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    Article
  14. 14
    Too Good to Be True? Boundary Conditions to the Use of Downward Social Comparisons in Service Recovery
    Subjects: “...service failure...”
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    Article
  15. 15
    Service quality delivery in a cross-national context
    by Cavusgil, S.T, Freeman, S., Zhu, Y.
    Published 2018
    Subjects: “...Service culture...”
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    Article
  16. 16
    Converting from service level agreement to probabilistic temporal logic specification
    Subjects: “...Quality of service...”
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  17. 17
    Improving university teaching: a professional service operation perspective
    by Finne, M.
    Published 2018
    Subjects: “...Professional service operations...”
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    Article
  18. 18
    SAIS Service Quality and Student's Satisfaction towards the Implementation of Student Activity Information System (SAIS): The Moderating Role of SAIS Service Convenience
    Subjects: “...e-service quality...”
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    Article
  19. 19
    Antidepressant medication use by patients accessing a national digital mental health service
    Subjects: “...Service implementation...”
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    Article
  20. 20
    Community Engagement in Music Education: Preservice Music Teachers’ Perceptions of an Urban Service-Learning Initiative
    by Forrester, S.H
    Published 2019
    Subjects: “...service learning...”
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    Article
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