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1by Bethencourt Cejas, María, Díaz Pérez, Flora Mª, González Morales, Mª Olga, Sánchez Pérez, JoséSubjects: “...SERVQUAL scale...”
Published 2005-01-01
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3by Thaís Andreia Aragão Santana, Thaysa Maria de Farias Moura, Larissa Vasconcelos Costa, Cleiton Rodrigues de VasconcelosSubjects: “...SERVQUAL scale...”
Published 2018-03-01
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5Subjects: “...University service quality, the SERVQUAL scale between expectation and perception...”
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