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  1. 1
    Hibernating bat species of Belarus: results of the work of the Minsk bat contact centre
    by Aliaksei Shpak
    Published 2018-12-01
    Subjects: “...contact centre...”
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    Article
  2. 2
    Apathetic Engagement: a Substantive Theory of Gamification in New Zealand Contact Centres
    by Hinton, Sean
    Published 2018
    Subjects: “...contact centre...”
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  3. 3
    Knowledge management as a strategic asset for customer service delivery at a contact centre in South Africa
    Subjects: “...contact centre...”
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    Article
  4. 4
    Level of Stress and Job Satisfaction among Call Operators: A Case of Malaysian Telecommunication Sector
    Subjects: “...contact centre...”
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    Article
  5. 5
    Call Transcription Methodology for Contact Center Systems
    by Miroslaw Plaza, Lukasz Pawlik, Stanislaw Deniziak
    Published 2021-01-01
    Subjects: “...contact centre...”
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    Article
  6. 6
    Personalized call center traffic prediction to enhance management solution with reference to call traffic jam mitigation - a case study on Telecom New Zealand Ltd.
    by Mohammed, Rafiq
    Published 2009
    Subjects: “...Contact centre...”
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  7. 7
    Contact centers organization, communication channels, and contact centers employees
    by Dašić Danijela, Kostić-Stanković Milica
    Published 2015-01-01
    Subjects: “...contact centre...”
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    Article
  8. 8
    Results of the work of the Kyiv Bat contact-centre in 2012–2015
    by Lena Godlevska
    Published 2015-12-01
    Subjects: “...contact-centres...”
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    Article
  9. 9
    'n Diagnostiese ondersoek na die funksionering van die Sanlam Lewens Kliëntekontaksentrum
    by Blanche, Tanya
    Published 2012
    Subjects: “...Sanlam Life Client Contact Centre...”
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  10. 10
    Bat fauna monitoring in urban landscapes of Podillia (Ukraine) based on results of the work of Kamianets-Podilskyi contact centre
    by M. Drebet
    Published 2018-12-01
    Subjects: “...contact centres...”
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    Article
  11. 11
    Data on the bat fauna of the Northern Black Sea Region based on results of the work of bat contact centres
    by P. Panchenko, L. Godlevska
    Published 2018-12-01
    Subjects: “...contact centres...”
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    Article
  12. 12
    A human capital predictive model for agent performance in contact centres
    by Chris Jacobs, Gert Roodt
    Published 2011-10-01
    Subjects: “...contact centres...”
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    Article
  13. 13
    E-government and e-governance : Swedish case studies with focus on the local level
    by Bernhard, Irene
    Published 2013
    Subjects: “...municipal contact centres...”
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